Terms of service
Last updated: September 28, 2026
OVERVIEW
Welcome to STRIDEX.
The terms “we”, “us” and “our” refer to STRIDEX, operated by [LEGAL NAME].
STRIDEX operates this website and online store, including all related information, content, features, products and services offered through the website (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
These Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of the Services.
By accessing our website, using the Services or placing an order, you agree to these Terms.
Nothing in these Terms excludes, limits or restricts any mandatory consumer rights available to you under applicable law.
SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION
You must have the legal capacity required under applicable law to enter into a purchase contract.
When placing an order or using certain features of the Services, you may be required to provide information such as your name, email address, billing information, payment information and shipping address.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality and security of any account credentials and for activity conducted through your account.
You may not use our Services for any unlawful or fraudulent purpose.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs and other information displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on your screen, device settings, lighting conditions and other technical factors.
Minor variations that do not materially affect the advertised characteristics or functionality of the product may occur.
We reserve the right to modify product descriptions, prices, specifications or availability where reasonably necessary.
We may discontinue products or limit quantities at any time.
Nothing in this section affects your legal rights if a product is defective, damaged, incorrect or does not conform to the contract or its advertised description.
SECTION 3 – ORDERS
When you place an order through STRIDEX, you are making an offer to purchase the selected products.
An order is not considered accepted until we confirm acceptance or processing of the order.
Payment must be successfully authorised before an order can be processed.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- Payment cannot be authorised.
- A product is unavailable.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraud or unauthorised activity.
- The order violates these Terms.
- We are legally prohibited from completing the transaction.
If we cancel an order after payment has been received, we will refund the applicable amount in accordance with applicable law.
Please review your order carefully before submitting it.
Returns, exchanges and refunds are governed by our Return & Refund Policy.
SECTION 4 – PRICES, TAXES AND PAYMENT
Product prices are displayed in the currency indicated on our website or during checkout.
The total price payable will be shown before you complete your order.
Depending on your delivery location, the total may include applicable taxes and shipping charges.
For international orders, customs duties, import taxes or similar charges may apply depending on the destination country.
Where such charges are not collected by STRIDEX during checkout, they may be imposed by your local customs or tax authorities and may be your responsibility, subject to applicable law.
We reserve the right to change prices at any time. Price changes will not affect orders already accepted by us.
You agree to provide accurate and complete payment and billing information.
SECTION 5 – SHIPPING AND DELIVERY
Shipping estimates displayed on our website or at checkout are estimates unless expressly stated otherwise.
We will use reasonable efforts to dispatch and deliver orders within the timeframe communicated to you.
Where applicable law establishes mandatory delivery or shipping requirements, those requirements will apply.
For orders covered by United States federal law, STRIDEX will comply with applicable shipping requirements, including requirements relating to advertised shipping times and delays. If no shipping period is stated, U.S. federal rules generally require sellers to have a reasonable basis to expect shipment within 30 days. Federal Trade Commission
If we cannot ship your order within an applicable promised or legally required period, we may contact you with an updated delivery estimate and, where required by law, provide you with the option to cancel for a refund.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays.
- Customs processing.
- Severe weather.
- Strikes.
- Government actions.
- Transportation disruption.
- Incorrect delivery information supplied by the customer.
- Other events beyond our reasonable control.
Nothing in this section limits rights available to you under applicable consumer law.
For EU consumers, where we arrange the carrier, risk of loss or damage generally remains with the seller until the consumer or a person designated by the consumer receives physical possession of the goods.
SECTION 6 – 90-DAY RETURN POLICY
STRIDEX offers a voluntary 90-day return policy, subject to the conditions in our Return & Refund Policy.
For returns made under our voluntary 90-day policy, products must generally be returned in the same condition in which they were received, unworn or unused, and with original packaging where reasonably possible.
Proof of purchase may be required.
This voluntary 90-day policy is additional to, and does not replace, statutory rights that may apply to you under applicable law.
Please review our Return & Refund Policy for full details.
SECTION 7 – EU RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union and applicable law gives you a statutory right of withdrawal, you may generally withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason. Eur-Lex
During that period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
Where permitted by law, you may be responsible for any diminished value caused by handling beyond what is necessary for that purpose.
The statutory EU withdrawal right operates independently of our voluntary 90-day return policy.
Nothing in our voluntary return policy limits your mandatory rights under EU consumer law.
SECTION 8 – DEFECTIVE OR NON-CONFORMING PRODUCTS
If your product arrives defective, damaged, incorrect or does not conform to what was advertised, please contact us at:
Depending on applicable law, you may be entitled to remedies such as repair, replacement, price reduction or refund.
Consumers in the European Union have statutory legal protections for defective or non-conforming goods that exist separately from voluntary commercial return guarantees. European Union
Our 90-day return policy does not replace or reduce these statutory rights.
SECTION 9 – INTELLECTUAL PROPERTY
The Services and their content, including but not limited to:
- STRIDEX branding.
- Logos.
- Product photography.
- Graphics.
- Text.
- Videos.
- Website design.
- Product descriptions.
- Illustrations.
are owned by STRIDEX, our licensors or other respective rights holders and are protected by applicable intellectual property laws.
You may use the Services only for lawful, personal and non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, display, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
The Shopify name, trademarks, logos and related intellectual property belong to Shopify or its respective owners.
SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
Our Services may include tools, functionality, payment services, shipping services or other features provided by third parties.
We do not control every aspect of third-party services.
Your use of such services may be subject to the terms and privacy policies of those third parties.
To the extent permitted by law, we are not responsible for third-party services that are outside our reasonable control.
Nothing in this section excludes liability that cannot legally be excluded.
SECTION 11 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or online services.
We do not control and are not responsible for the content, privacy practices, security or accuracy of independent third-party websites.
Visiting or using a third-party website is at your own discretion.
We recommend reviewing the applicable terms and privacy policies of any third-party website you visit.
SECTION 12 – RELATIONSHIP WITH SHOPIFY
STRIDEX is powered by Shopify, which enables us to provide our online store and related Services.
However, purchases from STRIDEX are transactions directly between you and STRIDEX.
Shopify is not the seller of STRIDEX products.
Shopify may process certain information relating to your use of our store in order to provide its platform and services.
For further information regarding personal data, please review our Privacy Policy and Shopify's applicable privacy documentation.
SECTION 13 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains:
- What information we collect.
- Why we collect it.
- How we use it.
- Who we may share it with.
- How long we may keep it.
- Your rights regarding your personal information.
By using the Services, you acknowledge that personal information may be processed by Shopify and other service providers necessary to operate our store.
SECTION 14 – REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit reviews, comments, photographs, videos, suggestions or other content to STRIDEX, you confirm that you have the necessary rights to submit that content.
You grant STRIDEX a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute and adapt that content for legitimate business and promotional purposes, subject to applicable law.
You may not submit content that:
- Is false or intentionally misleading.
- Infringes another person's intellectual property rights.
- Violates privacy or personality rights.
- Is defamatory or unlawful.
- Contains malware or harmful software.
- Impersonates another person.
We reserve the right to remove unlawful or inappropriate content where permitted by law.
Where legally required, compensation or incentives associated with reviews or endorsements will be disclosed.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to:
- Product descriptions.
- Availability.
- Pricing.
- Promotions.
- Shipping charges.
- Delivery estimates.
We may correct genuine errors and update information where reasonably necessary.
If an error materially affects an order you have already placed, we will handle the issue in accordance with applicable law.
Nothing in this section allows us to disregard mandatory contractual or consumer rights.
SECTION 16 – PROHIBITED USES
You may not use the Services:
- For illegal or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe our intellectual property or the rights of others.
- To harass, threaten, abuse or defame another person.
- To transmit malware, viruses or malicious code.
- To collect personal data unlawfully.
- To send spam or unauthorised solicitations.
- To interfere with the security or operation of the Services.
- To attempt unauthorised access to accounts, systems or networks.
- To impersonate another person or organisation.
We may restrict or terminate access to the Services where reasonably necessary to protect STRIDEX, our customers or our systems.
SECTION 17 – MEDICAL AND HEALTH DISCLAIMER
STRIDEX products are intended to provide general physical support, comfort and stability.
Our products and website content are not intended to diagnose, treat, cure or prevent any disease, injury or medical condition.
Information provided through the Services is for general informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment.
Individual experiences and results may vary.
If you experience persistent pain, significant swelling, worsening symptoms or have concerns about an injury or medical condition, you should consult an appropriate healthcare professional.
You should stop using a product if its use causes significant discomfort, irritation or worsening symptoms.
Nothing in this section limits liability or rights that cannot legally be excluded.
SECTION 18 – DISCLAIMER OF WARRANTIES
Except for warranties, guarantees and rights that cannot legally be excluded, the Services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted.
- The website will always be error-free.
- All Services will always be available.
- Every product will produce identical results for every user.
Nothing in these Terms excludes statutory warranties or consumer protections that cannot legally be excluded or waived.
SECTION 19 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, STRIDEX will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms is intended to exclude or restrict:
- Mandatory consumer rights.
- Liability for fraud or fraudulent misrepresentation.
- Liability that applicable law does not permit us to exclude.
Your statutory rights remain unaffected.
SECTION 20 – FORCE MAJEURE
We will not be responsible for failure or delay in performing obligations where caused by events beyond our reasonable control.
These may include:
- Natural disasters.
- Severe weather.
- War or civil unrest.
- Government restrictions.
- Strikes.
- Transportation disruption.
- Major telecommunications or infrastructure failures.
Where applicable law gives you rights in such circumstances, those rights remain unaffected.
SECTION 21 – TERMINATION
We may restrict, suspend or terminate your access to the Services if you materially violate these Terms, engage in fraudulent activity or misuse the Services.
Termination will not affect rights and obligations arising before termination.
Sections that by their nature are intended to survive termination will continue to apply.
SECTION 22 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to have full effect.
SECTION 23 – WAIVER
If STRIDEX does not immediately enforce a right under these Terms, this does not mean that we waive that right.
Any waiver must be valid under applicable law.
SECTION 24 – ENTIRE AGREEMENT
These Terms, together with our:
- Privacy Policy.
- Return & Refund Policy.
- Shipping Policy.
- Other policies incorporated into these Terms.
constitute the agreement between you and STRIDEX relating to the Services.
Nothing in this section excludes rights that cannot legally be waived.
SECTION 25 – INTERNATIONAL CUSTOMERS
STRIDEX sells products to customers in multiple countries, including customers located in the European Union and the United States.
Consumer protection laws differ between jurisdictions.
Nothing in these Terms is intended to remove or restrict mandatory legal protections available to you in your country, state or jurisdiction where such rights cannot legally be waived.
Customers are responsible for providing complete and accurate shipping information.
International shipments may be subject to customs procedures, import duties or taxes imposed by local authorities.
SECTION 26 – GOVERNING LAW
These Terms and contracts entered into with STRIDEX are governed by the laws of Portugal, subject to mandatory consumer protection rules that may apply to you under the laws of your country or jurisdiction.
If you are a consumer in the European Union, nothing in these Terms deprives you of mandatory consumer protections applicable to you.
If you are a consumer in the United States, you may have additional mandatory rights under applicable federal or state law.
Nothing in these Terms is intended to exclude legal rights that cannot validly be waived.
Disputes will be handled by courts or other competent dispute-resolution authorities as determined under applicable law.
SECTION 27 – CONSUMER COMPLAINTS
If you have a complaint regarding an order or STRIDEX product, please contact us at:
We will make reasonable efforts to resolve the issue directly with you.
Consumers may also have rights to contact consumer protection authorities or alternative dispute-resolution bodies available under applicable law.
SECTION 28 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
- Changes to our Services.
- Changes to our business.
- Changes in applicable law.
- Operational or security requirements.
The current version will be published on our website with an updated “Last updated” date.
Any changes will apply prospectively unless applicable law permits otherwise.
Changes will not remove rights that have already arisen under an existing purchase where such rights cannot legally be modified.
SECTION 29 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
STRIDEX
Operated by: Roberto Santiesteban
Rua João Baptista Lavanha 134, 2, esq
4150-411 Porto
Portugal
Email: hi.stridex@gmail.com