Shipping policy
Last updated: September 28, 2026
At STRIDEX, we aim to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed.
Business days do not include weekends or public holidays.
During periods of high demand, promotions or holidays, processing times may occasionally take longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated Shipping Time
After processing, estimated delivery time is:
5–8 business days, depending on the destination country and local delivery conditions.
Please note that this shipping timeframe begins after the 1–3 business day processing period.
Therefore, the estimated total time from placing your order to delivery is generally:
6–11 business days
Delivery times are estimates and are not guaranteed.
International Shipping
STRIDEX ships to customers in multiple countries, including the United States and countries within the European Union.
International orders may occasionally experience additional delays due to:
- Customs processing
- Local postal services
- Carrier delays
- Public holidays
- Severe weather
- High-volume periods
- Circumstances outside our reasonable control
Tracking Your Order
Where tracking is available, you will receive a tracking number by email once your order has been shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated for several days, please contact us at:
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made once processing has begun.
If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Customs, Duties and Taxes
Depending on your country, your order may be subject to customs duties, import taxes or other charges imposed by local authorities.
Where these charges are not collected at checkout, they may be the responsibility of the customer.
STRIDEX is not responsible for delays caused by customs authorities.
Delayed Orders
Occasionally, delivery may take longer than the estimated timeframe due to circumstances outside our control.
If your order appears to be significantly delayed, please contact us at:
We will review the available tracking information and assist you where reasonably possible.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbours.
- Check with your local carrier.
If you are still unable to locate your package, contact us at:
If a package is confirmed as lost during transit, we will review the situation and provide an appropriate solution in accordance with applicable law and our policies.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at:
Please include your order number and, where reasonably possible, photos showing the issue so that we can review it quickly.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has already been shipped, we may not be able to modify or cancel it.
If your order has already been shipped, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please contact:
STRIDEX
Rua João Baptista Lavanha 134, 2, esq
4150-411 Porto
Portugal
Email: hi.stridex@gmail.com