Privacy policy
Last updated: September 28, 2026
STRIDEX respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us or otherwise use our services.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
1. Who We Are
For the purposes of applicable data protection laws, the data controller is:
[LEGAL NAME], trading as STRIDEX
Rua João Baptista Lavanha 134, 2, esq
4150-411 Porto, Portugal
Email: hi.stridex@gmail.com
Phone: +351 926 189 933
2. Personal Information We Collect
Depending on how you interact with our website, we may collect:
- Your name, email address, phone number and delivery address.
- Billing and payment information.
- Information about your orders, returns and transactions.
- Communications you send to us.
- Technical information such as your IP address, browser, device and website usage information.
- Information necessary to detect fraud, protect our website and process your orders.
Payment information may be processed directly by Shopify or our payment providers. We do not necessarily have access to your complete payment card details.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, contact us or provide information through our website.
- Automatically when you use our website, including through cookies and similar technologies necessary for the operation of the store.
- From Shopify and service providers that help us operate our store, process payments, fulfil orders or provide customer support.
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Process payments, returns and refunds.
- Arrange shipping and delivery.
- Provide customer support.
- Communicate with you about your order.
- Detect and prevent fraud or misuse of our website.
- Maintain and improve the security and functionality of our store.
- Comply with our legal, accounting and tax obligations.
We do not currently use your personal information for behavioural advertising or targeted advertising across third-party websites.
Our social media marketing is primarily organic.
If we introduce advertising technologies or additional marketing tools in the future, we may update this Privacy Policy and, where required, request your consent.
5. Legal Bases for Processing
Where the General Data Protection Regulation ("GDPR") applies, we process personal information on one or more of the following legal bases:
Performance of a contract:
We process information necessary to process your order, payment, delivery, return or refund.
Legal obligations:
We may retain and process certain information where required by tax, accounting, consumer protection or other applicable laws.
Legitimate interests:
We may process information where necessary to operate and secure our store, prevent fraud, provide customer service and protect our legal rights, provided those interests do not override your rights and freedoms.
Consent:
Where applicable law requires your consent, we will ask for it before carrying out the relevant processing. You may withdraw your consent at any time.
6. Marketing Communications
We do not currently use customer information for unsolicited personalised advertising.
If you voluntarily subscribe to marketing communications, we may send you promotional emails or similar communications where permitted by applicable law.
You can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
You have the right to object to the processing of your personal information for direct marketing at any time. The Portuguese CNPD confirms that this right may be exercised without justification. Comissão Nacional de Proteção de Dados
7. How We Share Personal Information
We may share personal information only where reasonably necessary to operate our business, including with:
- Shopify.
- Payment processors.
- Shipping and fulfilment providers.
- IT, hosting and technical service providers.
- Customer support providers.
- Professional advisers where necessary.
- Government authorities or law enforcement where required by law.
We do not sell your personal information.
8. Shopify
Our store is hosted by Shopify.
Shopify may process personal information about your use of our store in order to provide its platform and related services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.
For more information about Shopify's privacy practices, please visit Shopify's official privacy information.
9. Cookies
Our website may use cookies and similar technologies necessary for:
- Website functionality.
- Shopping cart functionality.
- Checkout and payment processing.
- Security.
- Remembering certain preferences.
- Basic website analytics where applicable.
Where applicable law requires consent for non-essential cookies, those cookies should only be used after you have provided the required consent.
You may also manage cookies through your browser settings.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example:
- Order and transaction information may be retained for the period required by applicable accounting, tax and consumer protection laws.
- Customer service communications may be retained for as long as reasonably necessary to resolve enquiries or disputes.
- Information needed to establish, exercise or defend legal claims may be retained for the applicable limitation period.
When personal information is no longer required, we will delete or anonymise it where reasonably possible.
The GDPR requires personal information to be retained only for as long as necessary for the relevant purpose. Eur-Lex
11. International Transfers
Some of our service providers, including Shopify and its service providers, may process information outside Portugal or the European Economic Area ("EEA").
Where personal information is transferred outside the EEA, appropriate safeguards will be used where required by applicable law, such as adequacy decisions or Standard Contractual Clauses approved by the European Commission.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of processing.
- Object to certain processing.
- Receive certain personal information in a portable format.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a data protection authority.
The GDPR specifically provides rights of access, rectification, erasure, restriction, objection and data portability. Eur-Lex
To exercise your rights, contact us at:
We may need to verify your identity before completing your request.
14. Complaints
If you believe that your personal information has been processed unlawfully, please contact us first so that we can investigate your concern.
You also have the right to lodge a complaint with the Portuguese data protection authority:
Comissão Nacional de Proteção de Dados (CNPD)
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Portugal
The CNPD is Portugal's supervisory authority for personal data protection. Comissão Nacional de Proteção de Dados
15. Children's Privacy
Our store and products are intended for adults.
We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.
If you believe that a child has provided us with personal information improperly, please contact us and we will take appropriate steps to address the situation.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this page.
18. Contact Us
For questions about this Privacy Policy, your personal information or your privacy rights, contact:
STRIDEX
Roberto Santiesteban
Rua João Baptista Lavanha 134, 2, esq
4150-411 Porto, Portugal
Email: hi.stridex@gmail.com
Phone: +351 926 189 933