Refund policy
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
For returns made under our voluntary 90-day return policy, the item must be in the same condition that you received it, unworn or unused, with any original packaging included where reasonably possible. You will also need your receipt or proof of purchase.
Our voluntary 90-day return policy does not limit or affect any statutory consumer rights you may have under applicable law.
To start a return, contact us at hi.stridex@gmail.com.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return-related questions at hi.stridex@gmail.com.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
We will review the issue and work with you to provide an appropriate solution.
Your statutory rights regarding defective or non-conforming goods are not affected by this return policy.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return where applicable law permits an exception, including:
- Perishable goods.
- Custom or personalised products.
- Hazardous materials, flammable liquids or gases.
- Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken.
Please contact us if you have questions about your specific item.
Sale Items
Unless clearly stated otherwise at the time of purchase, sale items are covered by our 90-day return policy.
Exchanges
If you would like a different item, the fastest option is to return the item you currently have and, once your return has been accepted, place a separate order for the replacement item.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the statutory right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason. Eur-Lex
During this 14-day period, you may inspect and handle the product only as necessary to establish its nature, characteristics and functioning.
If the product has been handled beyond what is necessary for this purpose, you may be responsible for any resulting diminished value.
This statutory 14-day right of withdrawal is separate from, and not limited by, our voluntary 90-day return policy.
To exercise your right of withdrawal, contact us at:
Return Shipping
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the direct cost of return shipping.
For EU statutory withdrawal returns, customers may be responsible for return shipping costs provided they were informed of this before purchasing. European Union
We will provide the applicable return address and return instructions after you contact us.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for an approved refund to be processed. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
Defective Products and Statutory Rights
Our 90-day return policy is an additional commercial policy and does not replace any mandatory legal rights available to consumers.
If a product is defective, faulty, or does not conform to what was advertised, you may have additional rights under applicable consumer protection laws, including rights to repair, replacement, price reduction, or refund. EU rules provide a minimum legal guarantee for defective goods that exists independently of voluntary commercial guarantees. European Union
Contact:
hi.stridex@gmail.com